An Owners Welcome! Posted November 25, 2015
At my Inn, I work very hard with my staff to ensure they welcome guests as though it were me standing at the front desk handing the guest the key to their room. Everything they say and do is a reflection of the warm welcoming spirit that I treat guest with personally. This newsletter is no different. It is our very first and we consider it a vital new member of our staff.
My team and I are dedicated to training this newsletter to extend to you interesting information about our Inn along with the surrounding area. It’s just another way to give you that warm welcome that our guests have come to expect whenever they visit. We hope this first issue speaks to you in that you will anticipate each future publication.
In our newsletter you will find information about our Inn, the staff, the Northeast Kingdom and the Newport area. We plan to publish thought provocative articles that speak to the pleasure as well as the business traveler. Our calendar will keep you in the know of area events, seasonal rate notices and special dates. The INNsource featured almanac will give you a monthly weather outlook for outdoor activities like skiing, fishing, hiking, boating and much, much more.
Everything we include in our newsletter is just another way to say come stay with us, feel welcomed, and let us take care of the rest.
Area Businesses We Recommend Posted November 25, 2015
For a complete list of reasons to visit our area of the Northeast Kingdom, check out our other local attractions.
Also, check out our October 2015 Newsletter
Businesses That Support Local Lodgings See Success Posted November 25, 2015
What happens when a guest forgets to pack something when traveling? Their first action is to call or go to the front desk and ask for help. The front desk agent may be able to help if it’s a simple request for an everyday sundry, newspaper, or extra amenity. However, if the request is for something the hotel doesn’t offer, the guest normally has to travel to get it.
Then the next question becomes, “Where can I find it?” A hotel agent is normally very knowledgeable about the area and knows where to find the best resources for their guests. This information could vary from agent to agent because of their different experiences. The information from a first shift agent could be quite different from that of a third shift agent.
The successful lodging property has already predetermined what businesses, local, national, or international, are considered preferred and instructs their staff to promote only those businesses. It is still done as a courtesy to the guest, but it’s an extended courtesy to the business that’s being promoted—basically free PR.
Hotel owners are wising up to the monetary value their clout has in promoting a business. They’ve begun questioning their reasons for promoting businesses that haven’t truly partnered with them by offering advertising costs, paid advertisements on lodging websites and social media, as well as a sponsored presence on printed material.
According to statistics, businesses that offer monetary support in some way, experience a 17% revenue increase in any given year. Businesses that pay to be preferred at any given lodging property are having customers guided right to their front doors. This holds true for not-so-local companies as well. Tour companies, airlines, motor coach providers and so on, can also benefit from the monetary support they give, because the lodging property is the familiar and trusted face in front of the guest.
This trifecta of tourism is a win, win for all. Guests stay satisfied while the lodging and its partners see an increase in revenues. It is a far less expensive way to promote a business than spending thousands of dollars for ineffective advertising. Partnering with lodging properties guarantees driven traffic to your business door. It garners repeat business from reviews and return visits as well. Try partnering with a lodging property to see what increases you gain in your revenue.
Check out our October 2015 Newsletter
Newport Area Upcoming Events Posted November 25, 2015
How SUITE It Is The Manager’s Point Of View Posted November 25, 2015
By Samantha Chilafoux
It is without a doubt almost every one of us has stayed in a hotel at least once throughout our lives. Whether it be an overnight stay before a flight in a basic room with a bed and bath, or 5 nights in a suite for that dream vacation you’ve been saving up for!
Now I don’t know about you but, now I am thinking of a beautiful beach in Maui or maybe the top of Jay Peak VT with my snowboard. Our trip is booked, we are ready to get away and have some fun. Don’t forget the check list- Clothes? Conditioner? Oh, almost forgot the toothpaste! Imagine it in your head, you have just arrived and walk in to your suite. It was an easy choice after all, look at the pictures, the space! Now let me ask you, what makes a suite, well, sweet? Is it the robes, the big bed, or maybe that Jacuzzi tub you’ve been dying to try out?
I have worked in the hospitality industry for several years now and I think I have discovered what makes a suite, sweet. Want to know more, keep reading!
When you walk in to the room, there has to be that “wow” moment. Your eyes cannot focus because there is so much to see in the best way possible. You question yourself what to do first; jump on the King size bed and watch T.V, turn on the fireplace and fill up the huge tub, or spin around in the bucket chairs and look at how immaculate everything is? There is the picture I painted for you. Can you see it? Do you love it? I know I do. So we’ve had our “ahh” moment now its time to focus! Our suite is unbelievable but there needs to be more than just the initial reaction of wow to make it sweet, right? Now we are going to enter the bathroom and find more surprises! Is it the beautiful vanity and chair, the huge shower with a fantastic shower head, or the soft fuzzy bath mat begging you to take your socks off and step on it? Is it the luxury robes, the towels that feel like butter, the spotless floor tiles, or the perfectly pointed toilet paper?
I think it is everything. It is the big details that make you smile, and the little details that make you comfortable and together creates the perfect getaway! On your next vacation make sure you find out How Suite It Is!